CallChange is the smartest way to increase performance of your employees using the telephone as a working tool. It will connect your phone communication with advantages of your information systems. Your people will easily record notes connected to the phone call into the data-base, trace information about the incoming call or dial the numbers directly from their computer. You will never ever lose ability to control, as well as any information, or customers!

CallChange connects the world of telecommunications with your information systems, known as Computer Telephony Integration (CTI).You will get a perfect controllership about your telephone operations, as well as you facilitate the work to all employees using telephony as a working tool. You will also receive information about the outgoing or incoming calls which you may store comfortably into your database or other application.

CallChange Standard

Connects your emails with information about communication by phone.

• You will see the information about incoming call at the moment the phone rings, which means before the call is connected.
• It will open the contact in your email address book according to the incoming call number.
• You may dial or divert calls directly from your email box.
• Stores information about calls or missed calls even when your computer is turned off.
• You may quickly see the history of incoming, outgoing or missed calls.
• Reception – smart application dedicated to the switchboard desk which controls status of selected lines.

CallChange Enterprise

Provides easy integration with other applications used in your company. Helps to increase your client service standard, facilitates administration of calls and brings a professional approach, as well as a higher comfort to call operators.

• Gives a wide possibility of work with various telephony tools.
• CRM, ERP, Helpdesk – integration without problems.
• Statistics – possibility of statistics about call operations for supervisors.

CallChange Enterprise CallCenter

Perfect solution for your call-centre or client service.

• Easy management of both incoming and outgoing calls.
• Incoming calls are immediately managed by switching to a selected operator or to an automated system according
  to group definitions (operator´s knowledge, line utilization, priority of the customer, etc.).
• Management of calls from your own applications, with a possibility to prepare a telephone campaign
  from your information system.
• Registers effective calls and prepares statistics.
• Monitors operators within different groups.
• Makes a black list of „non grata“ calls and reacts according to a pre-defined configuration.
• Informs about queues for different call groups and makes possible to shift operators according to the current work-flow.
• Telemarketing – dials phone numbers from a database, registrates effective calls.