HELP.i is a customer support system suitable for deployment in most organizations - small, medium, and large. HELP.i helps company employees resolve problems relating to computer technology or equipments installed in their facility, and customers who seek solutions from their vendors or service organizations.

HELP.i Description (PDF, 280 kB)

Using HELP.i will help you:
. Document problems
. Track problem resolution as it occurs
. Reduce problem resolution times
. Prevention of occurrence and recurrence of problems
. Increase quality and extent of services provided
. Improve customer satisfaction


HELP.i is a process-oriented application that can be adapted to the customer's needs. It can be integrated with other information systems and applications.

Latest developments and improvements in HELP.i 2.0:
. Supports Microsoft Windows 2003
. Supports IIS 6.0 web server
. Supports Microsoft SQL 2000 database server
. Management statistical interface
. Supports PDAs
. Supports interconnection with UMS-series products
. New user and operator interfaces
. Automatic installation