Communication with the application is possible through formatted e-mail reports (new trouble reports, information on solution processes). Integration is also possible with UMS applications, such as:

CallChange - direct dialing from the application, automatic call queuing, routing of calls to available agents, etc.

MobilChange - dialing with the help of SMS, automatic notification via SMS, call receipt certification, etc.

VoiceChange - voice-assisted dialing, automatic voice-assisted notification, voice-assisted call receipt certification via telephone, etc.

FaxChange - available automatic fax generation, automatic call generation to receipt for incoming faxes.